1. General principle
If we or our supplier cannot deliver what you paid for, we refund the order amount to your wallet. If delivery succeeded, refunds are generally not available except as described below.
Refund requests are reviewed against order logs, supplier responses, and this policy.
2. Virtual numbers
Eligible: No SMS/code received and the supplier confirms failure; number assigned but unusable due to a verified supplier fault; order cancelled by us before delivery.
Not eligible: Code received and shown in your order; number banned later by a third-party app; wrong service or country selected at checkout; delays caused by the app you are verifying.
Pending orders waiting on supplier stock may be cancelled from your order page for a full wallet refund when that option is shown.
3. Telegram Stars & Premium
Stars and Premium are fulfilled manually or via partner systems after wallet payment. If we cannot complete fulfillment within a reasonable time, we refund the wallet debit.
Refunds are not available after Stars or Premium have been applied to the Telegram username you entered at checkout, or if the username was incorrect.
4. SecureTD accounts
If the supplier rejects an order or cannot provide the file, we automatically refund your wallet and mark the order failed or refunded.
After a download link is delivered, refunds apply only for proven defective files reported promptly with your order ID. Account bans or restrictions imposed by Telegram after delivery are not covered.
5. Wallet top-ups
Completed wallet top-ups are generally non-refundable to your bank or crypto wallet. Unused balance remains in your account for future purchases.
Payment processor fees are non-refundable. Suspected fraud or chargebacks may lead to account suspension.
6. How to request a refund
Open Orders in your account, note the order ID, and contact support via Telegram with screenshots if applicable. For eligible automatic cases (e.g. supplier rejection), the wallet is credited without a manual request.
We aim to respond within one business day; complex supplier checks may take longer.
7. Non-refundable cases
- Successful delivery of digital goods as described
- User error (wrong username, country, quantity, or service)
- Abuse, fraud, or violation of our Terms of Use
- Third-party platform policy changes after delivery
This policy works together with our Terms of Use. The English version prevails if translations differ.
